Archive for the ‘Technology’ Category

My first black eye: Can Clarisonic help?

Update 4/22/13: Four days in to the traumatic eye injury, I wanted to show a picture of where I’m at. I can’t prove that the Opal is speeding the recovery, but my face is very yellow, and the bruising is a brighter purple. I hear this means that I’m getting better!

Here’s a picture –http://wp.me/a1sbme-1EU

I have media coverage at The NFL Draft Classic tomorrow in New York City and will likely stay behind the camera lens. Although, I will make an effort with makeup and try to stay in the shadows at “the undisclosed location.” Or, I might take my friend’s suggestion and do the football player black strip under each eye. Just kidding… I would never do that, but I will make some jokes to play it off. Got any for me?

Clarisonic brush

Lucky Duck is putting Clarisonic to a new use.

I’m not sure it will help, but at this point, it’s worth a shot. I literally gave myself a black eye two days ago, and the timing couldn’t be worse. It’s birthday week, and I’m following up on some meetings and such that require face time.

Maybe I should buy a steak, but I’ll try this

I had a date at an awesome table last night at STK in Meatpacking, too. The Clarisonic Opal breaks up the pooled blood under your eye that contributes to dark circles – let’s see if it will speed up the healing of a good old fashioned black eye. If this doesn’t work, I’ll go back to STK.

Here’s a new Fireside Chat to tell you about what happened.

A closer look at the products featured in Fireside Chat #14

One thing I will say is that my Lucky Duck dashboard shows time and time again that people are searching on “Clarisonic removing blackheads.” I wrote a blog post about this topic a while ago – it’s one of my favorite posts. I love the Clarisonic brush and believe that everyone should use one. It, in addition to Kate Somerville, is the blackhead fix.

Clariisonic brush

Until now, I haven’t said much about the Clarisonic Opal, but now that I’m treating a black eye, I want to mention this product. I am quite pleased with it. I spend all this money on eye cream (You know how expensive eye cream is!), and the Opal makes it go further:

  1. You can use less eye cream.
  2. It penetrates your eye cream deeper, so that you see a greater result.

Clarisonic Opal

The concealer featured in Fireside Chat #14 is the Georgio Armani High Precision Retouch concealer, and it’s honestly an awesome product. It doesn’t crease on you at all.

Armani concealer

Hoping for a speedy recovery

Send good vibes my way… I want to look my best on my birthday…

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Tag Heuer Celebrates 50 Years of Carrera in NYC

Lucky Duck and me at Tag

Lucky Duck celebrates 50 years of Carrera with Tag Heuer.

And it was an exceptional event. Tag Heuer is an awesome product, and the Carrera line is gorgeous – one of the finest time pieces on the market, hands down.

Jack Heuer, Carrera’s designer and “product man”

It was such a pleasure and a true honor to meet Jack Heuer. Jack Heuer is the great grandson of Edouard Heuer, Tag’s original founder. He is incredible at his craft and clearly loved by many.

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Ulrich Wohn delivered an awesome intro

I grabbed a video of  a very unique opportunity. Ulrich Wohn, Tag Heuer’s CEO of North America, gave such a nice intro to Jack’s presentation. Jack comes up next, speaking about his experiences, and it’s quite special to be able to listen in.

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Miri Ben-Ari puts on a killer performance

Miri Ben-Ari, the hip-hop violinist, put on one heck of a show!! Not only is she talented enough to win a Grammy and play with the likes of Alicia Keys, Kanye, Wyclef, and many others, but Miri Ben-Ari is incredibly very friendly and super talented!!

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Here is a video of her first song.

Tag Heuer generously quenched our thirst and kept us full

Tag knows how to host a party. Everything was top shelf, and I had such a great time. Moet & Chandon was the house champagne, and the bar was stacked with the likes of Bacardi, who owns Grey Goose and Bombay Sapphire.

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Beautiful Porsches decorate the space

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Congratulations on 50 years of beautiful time pieces

 

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Guess wrong, and it will cost you

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Lucky Duck wants to solve some problems with his site, and he knows better than to guess.

When you’re running a site online, you need to know that you’re making the best choices possible to offer a fantastic customer experience, increase conversion, and leave nothing on the table.

But how do you know?

Don’t ask Zoltar. Invest in test!

I don’t know about you, but I certainly don’t want to make business decisions based on a guess, even an educated one.

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Web analytics measure; they don’t tell you what makes people tick & click. Testing is the only way to gain true insight into how customers interact with your site.

Let’s look at an example…

Between the two site layouts below, which one will return the highest conversion rate and put money in your pocket?

NOTE: These screenshots are sourced from an interesting video from Maxymiser, who Forrester named as a leader in their recent Online Testing Wave report. To watch the video in full, just go to Maxymiser’s website and click the blue <Watch Demo> button.

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If your life depended on you answering this question correctly without guessing – could you? Probably not.

Multivariate testing (MVT) is a way to test the best combination of multiple factors on your web page to achieve a desired behavior from your customer. If you look at the images above, a difference you’ll notice is that the price point is on the top right corner in one, and the top left on the other. Testing will tell you which one to pick to have the biggest influence on your bottom line.

Benefits of consistent multivariate testing

Running consistent multivariate testing will ensure that you make smarter, more profitable decisions. Here are some of the ways that testing can help your site reach its goals:

Can of Crash

Can of Crush

  • Understand what words and layouts excite customers most
    You can swap out the header with a different one, change text, move buttons around, and so forth. MVT will allow you to measure the effectiveness of the changes so that you can smartly tweak your site to deliver the highest impact and happiest customer base.

Money on the the table

  • Increase your conversions
    No matter what kind of site you manage or how you define your success metrics,
    MVT will boost conversion rate.
    • Ecommerce sites won’t leave money on the table.
    • Community sites can maximize the number of members signing up.
    • News and information sites can increase clicks to other articles.

Stop Watch

  • Find out who’s doing what, when they’re doing it. and for how long
    MVT can determine how interested customers are in your site by looking at how much time they spent on it, as well as how many pages they clicked on.

Lucky Duck is getting tested

By learning about how his customers are interacting with his page, Lucky Duck knows that he can deliver an awesome customer experience that will keep people coming back, clicking, and buying his super cool merch.

Lucky Duck Onesie

Lucky Duck T-Shirt

Lucky Duck Water Bottle

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The theme is “Crazy Town:” A look at what I found on my old PC

Old Grad School PC

Lucky Duck finds more than we bargained for on my old Grad School laptop.

Last week, I blogged about my new music setup – a Windows 8 Phone with unlimited streaming and a Dr. Dre Beats Pill. At the intersection of technology and a musical opportunity of a lifetime, I pulled out my clunky Toshiba laptop to look at my iTunes library, circa 2001-2007, which houses over 1,000 songs.

Crazy Town #1: The group who sings “Butterfly”

Crazy Town’s Butterfly was a sure download with my Xbox Music pass. Here’s a brief overview of other odd, long-lost music I rediscovered and put on my phone:

Blink 182, What’s My Age Again; Cyndi Lauper, Good Enough from The Goonies; Eve 6, Inside Out; Foo Fighters, Learn to Fly; Jon B., Don’t Talk; Porno For Pyros, Pets; Sir Mix-A-Lot, Jump On It; Sugar Ray, Answer The Phone; White Town, Your Woman

Crazy Town #2: Photos of my old classroom, a telling sweatshirt, and a Golden Birthday

My old class when I was a teacher Washing my old Jetta Shannon and Kaaren at my 27th Birthday

Crazy Town #3: A treasure of an xls

I found an old spreadsheet that I built out that includes the names of each person I went out with from age 18 up until marrying Mike. But not only is this time capsule a list of names, but it’s a list of lessons I picked up along the way, from each person.

Crazy Town #4: What I will be adding to this xls immediately

This week, I posted a comment on Facebook about a fun date that went sideways about one minute into my cab ride home. It garnered 40+ comments.

I had honestly had a great time at dinner and told him I’d like to see him again as I got in my cab. Well, as I’m explaining to the driver where I live, my phone rings. It’s my date, but I send it to voicemail and keep talking to my driver. Then another call. And another. I text that I’ll call when I get home.

And I do. But I end up leaving voice mail and call another friend. Then the date calls again. And again. And again. And again – I dunno, maybe 8 times. It was a scene out of Swingers.

Crazy Town #5: The longest, oddest text message ever

When I got off the phone with my friend, I saw that after calling repeatedly and not leaving voice mail, I had a huge, crazy text… Here’s what it said:

I tried calling u a hundred times. Absolutely unreal that u never called or replied Shannon. Take care; I wish u nothing but the best, but… Jesus, I really can’t believe that u jumped in that cab as fast as you did and then literally just didn’t answer my calls. Beyond f-ed up. I called and texted numerous times starting about a min after u left. I’m good, not mad in the least but your replies to calls and texts are virtually non existent. You’re a doll in person but I need to be desired way more than that. I wish u nothing but the best Shannon.

And all of this happened within one hour of this four-hour date ending… Um… Ok… I’m just confused. Especially when the date had truly gone so well. In fact, I have a video of us eating dinner during the date – see for yourself as to how much fun I was having…

But I find it fitting that my old spreadsheet has resurfaced just in the nick of time. I will be updating the spreadsheet with this little slice of CRAZY.

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How have I lived without the Beats Pill, by Dr. Dre?

UPDATE 2/17/2013: I just started doing “Fireside Chats” – video blogs from my place in Chelsea. It occurred to me that I play a song on my Beats Pill in these posts, as I’m talking. If you’re curious what the Beats Pill looks like and sounds like in real life, please feel free to check out my Fireside Chats here: http://www.youtube.com/playlist?list=PLUwDQjwk1RPnGcsc_12svZGS7TOlLFBZn&feature=view_all

Beats Pill by Dr. Dre

Lucky Duck treated himself to a new toy today.

I’m truly blown away by what I am experiencing right now on my couch in Chelsea. Why didn’t I do this sooner? It became obvious at my Christmas party that I was in desperate need of a new way to play music. Time Warner’s Music Choice channel and the CDs I used to play in my Mercedes weren’t cutting it.

Right now, I am listening to all of my favorite songs wirelessly through an AWESOME speaker that puts out some serious sound. As soon as I’m done blogging, I’m going to seamlessly and effortlessly bring this operation into my bedroom. I like this!

Step one: Get your digital music on a device

I recently upgraded my Windows Phone 7.5 to the new HTC Windows 8 Phone, and I think it’s an amazing product. Here I am, happy as all hell, using my new Windows Phone at Brian’s epic New Year’s Eve Party.

I love using my new Windows 8 Phone

I use the Xbox Music Pass to load up my new Windows Phone with great tunes

Last night, I decided to try the one month free Xbox Music pass, which lets me download as many songs as I want onto my phone. It’s $9.99/month thereafter, or $99 for the year (which I will definitely do.)

Please indulge me…

It wouldn’t be right to continue without a nod to the music selection I picked. I downloaded at least a hundred songs, but here’s a quick recap of my favorites.

I blogged about Duet 35 a few weeks ago. It was so much fun that it made complete sense to go back with Simon and Lon the other night and sing popular tunes in a private room until 3 in the morning. In honor of our pre-New Year’s Eve shenanigans, I picked:

  • Somebody That I Used To Know, by Gotye, as Simon and I sang a killer duet.
  • West End Girls, by The Pet Shop Boys, for obvious reasons.

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  • I’m very excited to have found a song that I always liked when the Microsoft Store DJ would spin before a New Store Opening – Walking On A Dream, by Empire Of The Sun.
  • Then there’s the Junior High favorites: Hip Hop Hooray, Naughty By Nature and Now That We Found Love, by Heavy D and The Boys.
  • To pay homage to Brian Gold’s epic New Year’s Eve party last week, I also found the Reggae version of Now That We Found Love by Third World that was playing in the video on the blog!
  • When Mike and I first started dating in 2007, Justin Timberlake’s album Future Sex Love Sounds was hot, so I just downloaded that whole album for old times. I used to make him mix CDs every week, and I always included one JT hit from that album to be funny.
  • Right before that, Bharat and I would ride around Seattle in his convertible and listen to Sunrise, by Simply Red. The song is so legit and mixes Hall and Oates’ I Can’t Go For That, which I went ahead and downloaded as well.
  • Oh, and if you’re into Hall and Oates, check out The Bird and The Bee’s album, Interpreting the Masters Volume 1: A Tribute to Darryl Hall and John Oates. It’s pretty awesome – I downloaded that entire album too!

Step 2: Get a portable Bluetooth speaker, like the Beats Pill or Jambox

I went to Best Buy in Union Square today and bought my Beats Pill, and I’m thrilled that I did!

Inside of the Beats Pill box

All you have to do is hold down the B button on front to trigger the Bluetooth, and sync your device to the speaker ONE time, and one time only. Now, whenever I turn on my Beats Pill, my Windows Phone automatically syncs to the speaker. When I hit Play, the music in my phone comes through the speaker – and the sound KILLS. It kills. And if I get a call or a text, the song pauses, and I can decide if I want to respond or just keep on jammin.

The speaker doesn’t require batteries or a plug

You just charge it up, and you can bring this speaker anywhere! This is going to be fun at a party and even around my apartment. I can see myself bringing it in to the kitchen to cook, back to the dining room, and even in my room for bed.

It’s not just for phones

I plan to stream Pandora or Spotify from my computer through this little hot box.

You can wire in too

It comes with a plug that you can use in the wall, or in a computer, if your juice is low. You can always wire in your phone/device, if the Bluetooth on that end isn’t up to snuff.

Up to 8 paired devices can sync at a time

Party at my place! Actually, I am having a small party at my place next weekend for The Golden Globes, and I can’t wait to try this out with all of the music my friends bring in on their phones…

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New Year’s Eve at Sportswear Inc.

New Year's Eve at Sportswear Inc.

Lucky Duck is likely getting a new online store.

Sportswear Inc. can throw a fantastic party. Mike and I were invited to attend the New Year’s Eve shindig in downtown Seattle, and we’re thrilled that we made it down to celebrate. We’re even more thrilled to have been invited. Sportswear Inc. is quite an impressive company.

Happy 2012!

The party was held at their headquarters, which was pristine and offered a 180 degree view of Elliott Bay. Remember the view that Mike and I had from The Four Seasons, Seattle this past Thanksgiving? It’s like that! The office is hot. I’d kill to work for such a fantastic company and stare at Washington State ferries, the mountains, and The Space Needle. Sigh.

Sportswear Inc. Headquarters in Seattle Sportswear Inc. Headquarters in Seattle Sportswear Inc. Headquarters in Seattle

So what do they do all day, in the best piece of real estate in downtown Seattle? Think customized, on-demand, print products, like my Lucky Duck online store. In fact, I’m currently looking into moving my online store over to Prep Sportswear®.  Here’s some info from their website:

Prep Sportswear® launched in 2005 as the flagship brand of Sportswear Inc. With over one million online school and team stores, Prep Sportswear is the largest e-commerce provider of print-on-demand and customizable apparel serving consumers, retailers, media properties, as well as school and collegiate athletic departments.

New Year's Eve at Sportswear Inc. Sportswear Inc. Seattle headquarters

But they do everything, not just high school and college sports. Want a comfy set of boxers with your sorority’s logo? They can do a Greek system logo for you. They do military and law enforcement. Do you regret not grabbing that hoodie during your trip to Niagara Falls? Guess what – they have “Adventure” logos, and you can order something with your favorite location on it. There are lots of other categories too, and more coming.

So why do I want to bring Lucky Duck over?

1. Choice and quality. I’m pretty excited to see that when you order your item, you have freedom to pick the brand, material, design, print or embroidery.

2. An emphasis on customer service. As I made my way around the party, I noticed a large magnetic wall with magnetized pieces of paper on it. These papers included customer verbatims that messaged satisfaction, quality, and issue-resolution. This wall is an obvious focal point of the office and serves as motivation for employees to provide the  most outstanding service possible.

3. More money in your pocket. If you have a partnership with Sportswear Inc., and people buy your merchandise, Sportswear Inc. puts 25% of your sales back in your pocket.

I want to work with that! Sign me up. Oh, and can I please get invited to your next soiree?

Thank you so much, Sportswear Inc., for including Lucky Duck, Mike, and me in your New Year’s celebration. I can’t wait to work with you in 2012!

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Microsoft’s “Project Detroit” Ford Mustang

Microsoft’s "Project Detroit” Ford Mustang

Lucky Duck wants Microsoft’s version of The Batmobile!

And he can have it too, for about $200,000.00. I’m actually not positive that it’s for sale, but IMO, it’s worth the money and should probably be a key prop in The Avengers.

Microsoft’s Project Detroit “re-imagines” the exotic car. This Ford Mustang is the future. It’s an empowering vehicle, and I’m thrilled to see Microsoft set such a high bar of innovation. A big thanks too, to Ryan Friedinghaus from West Coast Customs who teamed up on the project!!

Now I don’t have even close to all of the specs for this very fine machine, but I was able to grab a few facts at the Microsoft Store in Bellevue Square today. (For more info, stay tuned. The Discovery Channel will be airing a special on Project Detroit in the new year.) Or, pop in to your local Microsoft Store and chat with one of the cool representatives.

Microsoft Project Detroit

Ok, so here’s the gist of what I was able to grab in about five minutes… Ahsan was really helpful teaching me all this stuff!

The entire windshield works as a Head-up display, or HUD. A HUD is that transparent display that fighter jets use. Imagine checking your MPH on one of these on your way to the office!

Picture of a head-up-display

There’s a GPS location system that also displays on the HUD, showing your points of interest and arrival.

If you let it, the Mustang will check itself in on Twitter and Facebook wherever you drive. Who knew that a car could be social?

It has its own wireless network, backed up by a 3G network.

It’s not made of plastic; it’s just a flat, matte color. I learned that they painted it over and over again and sanded it down to create a matte finish.

It seats two. Huge speakers were in the back, instead of a back seat.

Instead of an instrument panel, the Samsung 7 Slate PC LCD display shows all the car’s key vital signs, like fluids and gas. It’s powered by custom Windows software!

And Kinect is built in too, of course. Kinect cameras are in the tail lights and near the front headlights to show you anybody who is approaching your ride. Their skeleton actually displays on the HUD.

For entertainment, Xbox and Kinect are built in… but be careful when you’re playing Forza Motorsport 4. You don’t want to mistake the real road for the race track. Yikes!

Forza Motorsport 4

The bottom of the car lights up in several colors. (When it’s green, it looks a lot like something The Green Lantern should be driving!)

Microsoft Project Detroit Ford Mustang lights up Microsoft Project Detroit Ford Mustang lights up

Microsoft Detroit Project MustangMicrosoft Detroit Project Mustang

Lucky Duck likes nice cars

Now a post about a very cool car related to Microsoft would not be complete without mentioning a couple other things:

My SVP's Ferrari

My SVP drives this beautiful blue Ferrari. I sigh. I’d kill for a ride in it. It doesn’t even have to be a long ride. From building 84-88 would be fine…

The McLaren on display at a Microsoft event

This McLaren was on display at a Microsoft meeting. People lined up in a long queue to have a moment in the driver’s seat. I couldn’t afford the time, so I grabbed a picture of Lucky Duck with the car, from behind the ropes.

Mercedes SLK Roadster

I will likely never have a car quite like these, but that’s ok. I’m very happy with my pretty black Mercedes. If anything, I’m actually angling for this Mercedes SLS AMG that I had the chance to take a photo with when I was at Mercedes-Benz Fashion Week in New York City. Oddly, the car matches my Badgley Mischka dress… a sign, perhaps?

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Anyone who spends time on a computer should wear a pair of GUNNAR glasses

Gunnar Digital Performance Eyewear

Lucky Duck got a very special pair of glasses today.

They look cool, right? It’s not even that obvious that the lenses are yellow. GUNNAR glasses are designed to be worn when you’re on a computer, a slate, a phone (any digital device) – or when you’re playing a game. GUNNAR Digital Performance Eyewear is proven to minimize eyestrain and visual stress caused by digital usage.

The digital age isn’t “normal”

When God, the Universe, Mother Nature, or the monkeys created man a billion years ago, there was no Facebook, XBox Live, PC, or big screen TV. Eyes were created to hunt and gather, not sit at a screen for hours upon hours.

Our digital footprint is changing drastically

Up until about a year ago, I worked at a computer during the work day, occasionally checked MySpace, and carried a pink RAZR.

These days, I’m still on a PC at work, but I’m also looking at my Windows Phone and Facebook page, (I even adopted a fake pet online!) I’m blogging a lot at night with Lucky Duck, playing Angry Birds on the iPad, and watching the huge TV I got for my wedding. When you add it all up, that’s a LOT of time spent in front of a screen.

In the last few months, I’ve started to notice that my eyes have been hurting, and I’ve been waking up every day with headaches.

It’s Digital Eye Fatigue, and it’s treatable

Relax! You don’t have to resurrect the RAZR. Keep the smart camera phone. Consider talking to your eye doctor about getting a pair of GUNNAR glasses. (And YES, insurance WILL cover these.) Here’s how they work:

  • Wrap design limits air flow, creating a high humidity area to lubricate your eyes and reduce dryness and itchiness.
  • Signature tints filter out hard fluorescent light. This relaxes the ocular muscle and decreases eyestrain. Also, contrast is enhanced for sharper, clearer vision.
  • Anti-reflective coating reduces reflection and glare.
  • Lightweight and ergonomic for all-day use.
  • Slight magnification built into the lenses; although, if necessary, you can get a prescription put in, even progressives.

Official patient results

I’ve used my Gunnar glasses for one day, and I’m really excited. I definitely believe and will continue to wear these whenever I’m at a computer. And I’m not alone. Check out these patient results:

  • 100% reported improved ease of viewing.
  • 96% reported reduction in eye strain.
  • 90% would recommend the use of GUNNAR Digital Performance Eyewear.
  • 80% reported their eyes were less tired when wearing GUNNARS.
  • 79% said that wearing GUNNAR eyewear increased their productivity.

But how do they look on?

I think they look awesome and funky. The tinted lens works for me, and I picked out a chunky pair called Anime. There were many options. In fact, I ordered them in two colors – black and gold. At only $99.00 a piece, I could get two with my insurance and only pay about 20 bucks out of pocket.

Want to see them on? Here’s a quick snapshot that Kaarin took in our office today to show my new Gunnars off.

What do you think?

Me in my new Gunnars

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Add the Facebook Like Box to your WordPress.com blog! Here’s how…

Add Facebook like button on WordPress blogs

You might notice that GoLuckyDuck.com looks a little different today. An exciting new module lets you Like Lucky Duck on Facebook. Now you don’t have to click off to Facebook to become a fan of the little green duck. (Thanks, Paul!)

Until recently, WordPress.org allowed for this, but not WordPress.com, which is what I use. I read a bunch of discussions in the forum (like this one), only to learn that I couldn’t do it; I could only add a WordPress Like button and Share controls, but that was pretty much it.

When I was showing Paul my Microsoft Store blog post, and he shared this link to a more up-to-date discussion on the hot topic of the “Like” button. I was able to follow the breadcrumbs to figure out how to do the impossible – Put a Facebook “Like” button on my WordPress blog!

Now, the controls are built right into the WordPress Widgets. You don’t have to mess with source code or do anything complicated to add a Facebook Like box to your WordPress blog.

Here’s how to do it:

1.  Go to your blog’s dashboard.

2.  On the left, click Appearance, and then select Widgets.

3.  Find Facebook Like Box.

Add Facebook like button on WordPress.com blog

4.  Click and drag it over to your Sidebar, in the position where you want it to appear.

5.  When it’s in place, pick your color scheme and whether you want faces or a stream.

Put Facebook Like button on WordPress blog

6.  Click Save, and you’re all done!

 

If I was able to help out, please return the favor and like Lucky Duck on Facebook!

Lucky Duck attends the grand opening of the Microsoft Store in University Village

Lucky Duck attends the grand opening of the Microsoft Store in U Village

Lucky Duck is thrilled to be one of the first beaks in the new Microsoft Store.

The Microsoft Store in U Village is open! And the grand opening party was an amazing event – from the very beginning when they “cut the ribbon,” to the very end when we successfully scored free tickets to One Republic and The Black Keys. And even the huge line in between was a BLAST. I used my Windows Phone to capture the morning…

The ribbon is cut; the logo is revealed

But first let’s start at the very beginning when Microsoft “cut the ribbon” at 9:30 a.m. When you hear the final countdown, look at the top right part of the screen to see the big reveal of the Microsoft Store logo.

Presents are distributed at different places in line

If you clicked the video above, you can see two other very important things:

1. The line is actually very, very long. There had to be over 1,000 people in line this morning, and it was awesome to see such a fantastic turnout.

2. At the start of the line, the Microsoft Store event staff was passing out Microsoft Store branded golf umbrellas to keep us dry.

Microsoft Store grand opening in u village

I was blown away at this. I felt so special, and I knew that I’d keep dry during my long wait. What a wonderful way to start the line.

But it didn’t end there. Throughout the line, event staff stood at various places with little red wagons filled with awesome swag!

Want to wear the spirit? How about a Microsoft Store t-shirt!

 

Thirsty? Grab a Microsoft store branded bottle of water!

Swag at Microsoft Store Grand Opening in U Village

But this was my favorite part of the day

Those of us in line were having fun taking it all in – the swag, the crowd, the music, the vibe. All of it was really, really good. I was thrilled to speak with Caesar and Adrian in line and get the chance to hear about their passion for Microsoft. (Caesar and Adrian, I’m so sorry that I couldn’t write down the spelling of your names. Please click the “contact me” tab and let me know if there are any typos.)

As we bopped to PYT, made our way inside, and scored free concert tickets, I used my Windows Phone to take a few short videos. I used Windows Live Movie Maker to put them all together. I LOVE their smiles. Caesar and Adrian totally made my day.

Thank you, Caesar and Adrian, for letting me make this fun video today!

 

Yay! The grand opening is a success!

As you can see in the video above, Caesar and Adrian got their tickets to One Republic, and I actually grabbed tickets to The Black Keys. (And way to go Microsoft Store for throwing in portable, waterproof blankets to sit on at the show!)

Paying it forward

This is actually kinda cool – the woman and daughter duo in front of me had to split. Mom is a surgeon at a major hospital and couldn’t wait to get her tickets at the end of the line. I told her that I’d get her and her daughter Black Keys tickets. And I did! I was even able to drive them over to her at the hospital, which felt GREAT. She was so happy and wrote me the nicest email that said, “You make a wonderful ambassador for Microsoft.”

After what happened to me last night at Bellevue Square Nordstrom, it was really important to me personally to not allow this customer to make a huge effort to come down and walk away with nothing.

Microsoft knows how to do customer service!

Shannon Harms at Microsoft Store Grand Opening in U Village

Shannon Harms at Microsoft Store Grand Opening in U Village

Shannon Harms at Microsoft Store Grand Opening in U Village

Shannon Harms at Microsoft Store Grand Opening in U Village

Shannon Harms at Microsoft Store Grand Opening in U Village

Shannon Harms at Microsoft Store Grand Opening in U Village

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